User Experience Professionals Association of DC

The Washington DC Chapter of the
User Experience Professionals Association  


Leadership Skills: Managing Difficult Situations on Design Projects (Dan Brown)

  • Tuesday, April 17, 2012
  • 6:00 PM - 7:30 PM
  • 5404 Wisconsin Ave, Chevy Chase, MD
  • 11


Registration is closed


Microsoft Building
5404 Wisconsin Ave, 5th Floor
Chevy Chase, MD

Nearest Metro Stop: Friendship Heights is a few blocks away.

Parking: There are various pay garages in the vicinity. Limited on-street parking is also available.


6:00 - 6:30: Networking & Light Snacks

6:30 - 7:30 Presentation by Dan Brown

7:30 - 9:00 Post Event Drinks at Clydes (drink tickets are included)

Full Description:

Every design project faces some tough situations. Design teams may not agree on a direction, making it difficult to execute on an aggressive plan. Clients may provide conflicting feedback, forcing designers spend as much time managing politics as doing design. Design decisions made in one meeting may be reversed in the next, delaying progress and depressing morale. These are but a few of the challenges that arise.

Designers are sometime ill-equipped to deal with complex situations. We focus on quality of craftsmanship and attention to detail. Our accomplishments are measured by the content of our portfolio, not the stories it took to get there.

Even the best planned projects hit a bump in the road, and designers on the path to leadership need to build a repertoire for anticipating, managing, and recovering from them. In this session, Dan Brown will offer a glimpse into the techniques he uses to deal with difficult situations.

Sponsored by:

CustomLink Logo

CustomInk is the leader in design-online custom t-shirts for groups and occasions. Based in Tysons Corner, we've been honored as a "Great Place to Work" by Washingtonian Magazine (three times!) and in Entrepreneur Magazine's national "Great Places to Work" rankings (top 5, two years running!). We're currently recruiting User Experience Designers, Product Managers, and Ruby on Rails Web Developers for our team. Learn more at 

About the Speaker:

Dan BrownTogether with Nathan Curtis, Dan established user experience design firm EightShapes to fill a gap in the DC web design community. His portfolio includes work for NCR, Discovery Education, National Geographic, Cisco, and the US Department of Energy. As the company continues to grow, Dan increasingly balances his client work with internal education and his activity in the greater web design community.

Dan's passion for fostering design talent began when he became involved with the Washington, DC information architecture community. It has led to authoring Communicating Design, writing for design publications Boxes and Arrows and UX Matters, facilitating workshops for Nielsen Norman Group and School of Vision Arts, and leading seminars at the IA Summit and UX Lisbon. In 2006, his interest in culminated in co-founding EightShapes.

Dan began his career as a jack-of-all-trades web guy for a technical book publisher. After moving to Washington, DC in 1998, he focused on user experience design for major internet consulting firm US Web (later marchFIRST). He spent 2002-2006 in various government roles. In 2006, Dan published the first edition of Communicating Design. Revised in 2010, the book helps designers improve techniques for documenting and presenting their design concepts.

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