User Experience Professionals Association of DC

The Washington DC Chapter of the
User Experience Professionals Association  


Two Exciting Talks and Lab Tour at University of Maryland

  • Thursday, March 31, 2011
  • 6:15 PM - 8:00 PM
  • University of Maryland College Park Campus
  • 0


Registration is closed

6:15 to 7:30pm - Talks by Kent Norman & Susan Campbell at Human-Computer Interaction Lab (HCIL). Snacks will be provided.

7:30 to 8:00pm - Tour of The Laboratory for Automation Psychology and Decision Processes (LAPDP)

Limited to 40 attendees.

Food can be purchased at the STAMP Student Union food court.( prior to the talks.

History and Future Development of the QUIS (Kent Norman)
The Questionnaire for User Interaction Satisfaction (QUIS) was first developed and evaluated in 1986 under a grant from the National Science Foundation to provide usability researchers with a standardized measure to assess user satisfaction with human-computer interfaces.  Since then, it has been licensed to numerous companies, usability labs, and universities worldwide and translated into a number of other languages.  The QUIS attempts to provide a profile of the strengths and weaknesses of different aspects of the interface rather than provide one overall number or ranking as other instruments do.  Over time and with different applications, the QUIS has been modified by adding or deleting items and sections as appropriate.  The problems with this approach and future developments of the QUIS will be discussed.

Speaker: Kent L. Norman received his doctorate in Experimental Psychology from the University of Iowa. He is an Associate Professor at the University of Maryland where he is the director of the Laboratory for Automation Psychology and Decision Processes (LAPDP, and is a founding member of the Human-Computer Interaction Laboratory (HCIL, since 1984. His research is on human-computer interaction, cognitive issues in interface design, usability research, and the design of electronic educational environments. He is the developer of HyperCourseware™, a prototype for blended classroom and Web-based learning and the co-developer of the QUIS™, the Questionnaire for Interaction Satisfaction. His most recent book is Cyberpsychology: An introduction to human-computer interaction (2008). His current research is on the psychology of digital games and entertainment.
Why it Matters How Your Users Think (Susan Campbell)
Usability testing software requires both the software and representative users. The problem with representative users, of course, is figuring out who they are and what the relevant characteristics are that they need to be "representative" on. I will argue that cognitive abilities like spatial visualization and mental rotation make a difference in the outcome of a usability test and should be controlled for. To illustrate the point, I will discuss a pair of experiments using Wikipedia search to investigate how individual differences in spatial ability affect usability outcomes.
Speaker: Susan Campbell is a PhD candidate working with Kent Norman in the Laboratory for Automation Psychology and Decision Processes at the University of Maryland. Her dissertation research focuses on the effects of cognitive differences among users on usability. At her day job, at the University of Maryland Center for Advanced Study of Language, she also investigates the usability of cognitive tests of language aptitude.

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